1 reviews | Active since Feb 2021
DO NOT SIGN UP WITH SUPERSONIC!!!
If you are considering signing up with Supersonic DONT!
Their signal is not stable, when you call in to report it they give you the run around and promise to call you back. They never followed up on a single reported fault over the six month period.
They will close your ticket within 24 hours and not bother to let you know that they are no longer going to assist you. When you call to follow up (because they dont know how to use the phones) they will say the ticket is closed and you need to open a new one, and give some random excuse like you are using too much data so we are throttling you (my average usage was 50 gigs a month).
Then when you finally decide to move to a better service provider they will hit you with a huge clawback fee (you wont know what it is until your final invoice, apparently they have no idea how to calculate it!) of R2500.00 which is more than it would cost to do a brand new installation.
We are sincerely sorry for the frustration we have caused you. We will follow up on your query and advise as soon as possible.
Kind regards.
Joshua.
We are sincerely sorry for the frustration we have caused you. We will follow up on your query and advise as soon as possible.
Kind regards.
Joshua.
No only has no one called me (I told you they don't know how to use the phones!) but now they are refusing to release the line even though payment was made in full.
Yet again I am at the mercy of those incapable of doing there jobs. You cannot speak directly to anyone in cancellations and have to rely on emails which like the "we cant offer ANY support" team they dont know how to use either.
Absolutely disgraceful!
No only has no one called me (I told you they don't know how to use the phones!) but now they are refusing to release the line even though payment was made in full.
Yet again I am at the mercy of those incapable of doing there jobs. You cannot speak directly to anyone in cancellations and have to rely on emails which like the "we cant offer ANY support" team they dont know how to use either.
Absolutely disgraceful!