DO NOT sign up with Supersonic!

Our Wi-Fi went down last week Tuesday. We gave Supersonic a call. Only to be given the run around of unplugging our router and restarting the fiber box etc. My husband was fed up with the lack of service from Supersonic and drove to the technicians working in the area and was told that the cables were being repaired / replaced and that Supersonic was being notified hourly as to the status of the repairs.

We then called Supersonic and upon enquiry was told that the network was down. Supersonic could not give us a turnaround time or actually tell us what the issue was.

We have been without Wi-Fi for a week and my husband works from home. So you can imagine the frustration. Since Tuesday last week, we have called Supersonic daily to find out what the issue is or get some sort of feedback / assistance. We have requested a call out for a technician and everyday we follow up. Every time we speak to someone at Supersonic, we are told that they have logged a ticket but cannot give us any other feedback. To date, we are yet to receive a call from a technician.

We have asked to speak to a manager and have been told that all staff are working remotely and this isn't possible. We have whatsapped, emailed, phoned etc. We are promised a call back and we never receive these calls.

Supersonic, I have no idea how you are still in business. Your service is non-existent and your staff are ***********!