DG
David G
1 reviews | Active since Sept 2020
03 Nov 2020, 09:30
DO NOT SIGN UP WITH SUPERSONIC!!
Supersonic is an awful company and I am at the end of my tether! DO NOT SIGN A DEBIT ORDER WITH SUPERSONIC!!!! 1) I ordered fiber and they sent LTE instead 2) the LTE was AWFUL! so I cancelled the agreement 3) I was advised IN WRITING that I would get a refund and that the contract would be cancelled YET no refund for weeks (received finally) 4) Despite ALL above, SUPERSONIC DID NOT CANCEL THE CONTRACT! my account got debited a month after cancelling!! and no one from their accounts has contacted me yet!
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Replies (2)
Supersonic 's replyOfficial
03 Nov 2020, 13:32Hello David,
My sincere apologies for the frustrating experience that you have had. Kindly note that I have escalated your complaint to the management team and we will be in touch as soon as possible to rectify this.
Regards,
Sandra
My sincere apologies for the frustrating experience that you have had. Kindly note that I have escalated your complaint to the management team and we will be in touch as soon as possible to rectify this.
Regards,
Sandra
Supersonic 's reply03 Nov 2020, 13:32
Official
Hello David,
My sincere apologies for the frustrating experience that you have had. Kindly note that I have escalated your complaint to the management team and we will be in touch as soon as possible to rectify this.
Regards,
Sandra
My sincere apologies for the frustrating experience that you have had. Kindly note that I have escalated your complaint to the management team and we will be in touch as soon as possible to rectify this.
Regards,
Sandra
DG
David G's updateReviewer Update
05 Nov 2020, 14:29Sandra, jou lieg! Another week passes by and not a peep not a call not an email.
DG
David G's update05 Nov 2020, 14:29
Reviewer Update
Sandra, jou lieg! Another week passes by and not a peep not a call not an email.