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Soenke H
1 reviews | Active since Aug 2012
01 Jul 2020, 16:35
DO NOT SIGN UP! Line not released upon cancellation
DO NOT SIGN UP with Supersonic!!! Cancellation takes 30 days! During that time your fibre access is blocked and no other service provider can access it. NOBODY in their call centre responds. 40min waiting in the queue for cancellation. 50Gbit line is less than 2Mbit. No help with router settings. Overall great incompetence.
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Replies (3)0
Replies (3)
Supersonic 's replyOfficial
01 Jul 2020, 18:04Hello Soenke,
Apologies for any inconvenience caused. Kindly note that a cancellations agent will be in touch as soon as possible to assist.
Regards,
Sandra
Apologies for any inconvenience caused. Kindly note that a cancellations agent will be in touch as soon as possible to assist.
Regards,
Sandra
Supersonic 's reply01 Jul 2020, 18:04
Official
Hello Soenke,
Apologies for any inconvenience caused. Kindly note that a cancellations agent will be in touch as soon as possible to assist.
Regards,
Sandra
Apologies for any inconvenience caused. Kindly note that a cancellations agent will be in touch as soon as possible to assist.
Regards,
Sandra
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Soenke H's updateReviewer Update
02 Jul 2020, 10:08Nobody got back to me yet. 3rd day without internet
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Soenke H's update02 Jul 2020, 10:08
Reviewer Update
Nobody got back to me yet. 3rd day without internet
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Soenke H's updateReviewer Update
02 Jul 2020, 13:54was just hanging for 1 hour in the queue at the cancellation department. No response
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Soenke H's update02 Jul 2020, 13:54
Reviewer Update
was just hanging for 1 hour in the queue at the cancellation department. No response