DO NOT SIGN UP FOR SUPERSONICS UNCAPPED FLTE!

Hello,

Your customer service consultant contacted me on Friday and asked me a few questions regarding my setup. Then he said he would call me back with feedback. It's been two days and nobody has called me back. My speeds are still pathetic. Your company and customer service obviously don't care about customers. I have proof that your company is deliberately lying to customers about not throttling or shaping the lines. This morning I was awake at 3AM and did a speed test. I got 50mb/s download and 50mb/s upload. I did another test at 10AM and I got 3mb/s download and 15mb/s upload. That's clear evidence that your company is throttling the speeds of your clients. I will post this proof on the MyBroadband website and I'm also going to submit a complaint to ICASA.

Regards,

Kavi P

Hi,

If I am out of the coverage area, then please explain to me how I got excellent speeds when I was on a capped package with your company? Also explain how I get 50mb/s download and upload speeds at 3AM? Does my coverage change? Do your towers move while we all sleep? Does my house magically move closer to MTN towers during the night?

I'm compiling proof that your company throttles the speeds on this uncapped package. Proof that I will post to the MyBroadband as well as in my complaint to ICASA. I've compared speed tests throughout the day on 3 different MTN LTE sims. One is a capped package with your company. Another is a capped MTN LTE package from a different provider, and lastly the "uncapped" sim that I have with your company. The capped packages get above 40mb/s during the day, just so you know. It will take a few days to compile this proof but the process has become. I will post a link on this site and then you can try to explain to me how capped packages get far higher speeds than your uncapped package.

PS: Saying "it depends on the area, weather and 4G Tower performance and line of sight to that tower from your location." is not going to cut it.

This product is not cheap. Stop lying to your customers.

Kind regards,

Kavi P.

Hi Joshua,

Please feel free to use the links below that contradict your statement above.

https://www.axxess.co.za/mobile/mtn-fixed-lte?gclid=Cj0KCQiA3smABhCjARIsAKtrg6IK-_b4TrFzK4umo2Onpjfy-_zLG0JcUt4ity78iIZPI8xfVIpjll4aAkojEALw_wcB

The above is a fixed LTE service with MTN from a different provider, which is identical to Supersonics service.

I will refer you to your very own website https://www.supersonic.co.za/coverage/broadband if you feel the need to compare the products.

These are the services that I will be using when compiling my evidence for my complaint to ICASA, ARB, ispa.org and any other organization that I can submit to.

I've also contacted customers of Supersonic from my area that are on the same uncapped package and I'm comparing the speeds they get against the speeds I get.

If you would like further proof that your company throttles the speeds on this uncapped package, allow me to refer you to a speedtest I've conducted.
image.png 346.65 KB
Can you please explain to me that if I am so far out of range of the tower, how am I able to receive these speeds at 3AM in the morning? If you are unable to, please have somebody who can answer my question contact me ASAP. Also please ensure that your responses are made public on this website. As you can see, there are a lot of people viewing this conversation trail and I think it's very unfair that they are only able to see my responses and not yours.

PS. I actually have line of sight to the tower. The agent who contacted me on Friday confirmed this.

I look forward to your response.

Kind regards,

Kavi P.

image.png 346.65 KB