AE
Alexander E

1 reviews | Active since May 2023

02 May 2023, 20:44

DO NOT RECOMMEND!

I strongly Recommend you DONT BUY a SüperSonic package! Singlehandedly one of THE WORST ISP's out there! Here is why:

Internet is always a problem, but not for the other 6 different ISP's in my area, there is always a cable broken when load shedding is not "at blame" and Service takes about an hour or more to basically restart your WiFi and fix nothing. They only use 2 technicians (from what was said to me by one) so you can expect to wait 1-2 weeks if your router broke. I have dealt with exactly this for 7 separate times (Total caused me 13 weeks without WiFi. The prices are wayy to o expensive for the quality you receive and I would not recommend this ISP to anyone.

I also need to inform anyone reading this that I have observed that they make specials and tell you that you pay less but after 6-12 months everyone pay that "special" price so don't buy it because its cheaper (don't buy anyway)

Lastly: Yes, they do throttle you. Yes, The fiber takes exceptionally long to install. Yes, I have been at this ISP for 3/4 years so I speak out of experience. No, the only reason I did not switch ISP's yet was because there were no other fiber options near me and the ones that lay it out to your house had all bad/evenly bad reviews Yes, I am switching ISP in the next/coming week or so.

I actually have even more to say but after reading this you should get the idea..

0
Replies (1)
Supersonic
Supersonic 's reply03 May 2023, 07:16
Official
Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team