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Carel B

1 reviews | Active since Sept 2014

16 Feb 2024, 14:37

Do not make use of Supersonic Fibre Services

I cancelled my service with Supersonic because of bad service on 29 March 2021 for 30 March 2021. On 29 March 2021 I received an automated reply confirming the cancellation. A courier collected the supersonic router from me in June 2021. On 22nd June 2021 I once again enquired about the cancellation and once again received an automated reply dated 22nd June 2021. Today 16 February 2024 I received a threatening message from a company called Nible that I had been handed over for collections by Supersonic for an outstanding amount of R2,499-00. In all the time that I had any kind of interactions with Supersonic it was clear that they have no clue what they are doing and should not be allowed to render any kind of services to the general public. Do not make use of this companies services unless you want lots of problems and want to lose money...

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Replies (2)
Supersonic
Supersonic 's reply16 Feb 2024, 15:17
Official
Hi there, We have noticed your comment, please reach out to the number that you received because we unable to advise further since the company has handed over your case to our collection company.
CB
Carel B's update16 Feb 2024, 16:06
Reviewer Update
This is laughable - I am posting a review about Supersonic Fibre and the fact that I cancelled an account in 2021. Supersonic confirmed on the same date via email that the cancellation had been received. Supersonic then proceeds to hand an account which is fully paid and cancelled (with a 30 day notice exactly like they wanted it) over to a collections agency three years later. Supersonic Fibre obviously DID NOT CANCEL the line and their solution to the problem, that they created themselves through shear incompetence, is that I need to contact someone else... This just further illustrates my previous comments about their service. The general public should stay away from this company as far as they possibly can. There is no doubt about it :)