DO NOT GIVE YOUR BANKING DETAILS TO SUPERSONIC

Never ever have I experienced so many promises and so many escalations and nothing gets done! I cancelled my contract over a year ago. Followed all the right processes and Supersonic never collected their router! Beginning Feb 23 they decided to deduct R2500 off my account with no warning! I phoned and followed procedures again and had to contact courier myself for them to collect the router! Supersonic is USELESS! Since the 2nd Feb till now I must've Whatsapped and spoken to over 20 people who will escalate and promise a refund! I have yet to see my refund! No one is ever available - always in meetings! Billing and accounts are non-existent! They put the phone down on you! I have been put on hold for over 60min one time and almost 40 min the other! All the other calls took longer than 30 minutes and still no results! I can't understand how a company can still be standing after such poor, ridiculous customer service!