KP
Kavi P

1 reviews | Active since Nov 2019

31 May 2022, 21:06

DO NOT GIVE SUPERSONIC YOUR HARD EARNED MONEY!

This is a summary of my experience with Supersonic:

I cancelled with them in April/May of 2021. I returned their modem. I spoke to an agent by the name of Sakhile Khumalo, Reference Number : CAS-692201-G8D5W7, and he assured me that I didn't owe Supersonic anything, and I would never hear from his company again. I was hopeful that my nightmare had ended with that company. If only I were so lucky.

January 2022, Supersonic tried debiting my account. I reverse the debit. I then write a review on this website and I receive the following response: "Supersonic 's reply: 09 Jan 2022, 07:13 Good Morning Kavi P

We apologise for the frustration caused, Please be advised that i will be looking into your account and will revert back to you as soon as possible.

Kind Regards SN"

NOBODY FROM SUPERSONIC EVER CONTACTED ME.

They continue trying to *******ly debit my account. My bank asked me to approve and I obviously declined the debit. I then wrote another review on this website and this is the response I received:

Supersonic 's reply: 05 May 2022, 21:30 Thank you for reaching out to Supersonic. We apologize for the frustration caused. Kindly be advised that we will be looking into this query . Kind regards

Supersonic 's reply: 05 May 2022, 21:32 Good evening , at what time would it be convenient to call you . Kind regards Private Reply

KP Kavi P: 08 May 2022, 12:34 I'm available after 6PM ever day.

I NEVER RECEIVED A CALL OR ANY CORRESPONDENCE FROM SUPERSONIC.

Today, for whatever reason, my bank let a debit order from Supersonic through and the funds were removed from my account. They've tried debiting me for different values every single time, with no explanation or valid reason as to why they're debiting me. It seems they just want to ***** money from my account.

Do not give your hard earned money to Supersonic. They will haunt you, even a year after you cancel with them.

0
Replies (3)
Supersonic
Supersonic 's reply01 Jun 2022, 08:18
Official
Good Day Kavi, thank you for contacting us. We apologize for the inconvenience cause in this matter. Kindly send us a direct message so that we can assist you resolve this query. Regards Supersonic.
KP
Kavi P's update01 Jun 2022, 09:14
Reviewer Update
Where should I send you a direct message?
KP
Kavi P's update02 Jun 2022, 21:13
Reviewer Update
And as usual, there's no response from your company. Now I'm missing money from my bank account because you ******* stole it and I have no chance of getting it back because your call center is full of idiots and those in charge of monitoring Hellopeter don't give a ****!