SN
Sharmila N
1 reviews | Active since Oct 2015
10 Dec 2020, 11:07
DO NOT GET SUPERSONIC FIBRE!
Terrible service from the start. They sent me a faulty router and SIM Card...this issue is still not resolved despite countless calls and advising it was urgent. Yesterday, I received an email saying that they don't have the fibre connection I signed up for. I must take an expensive one. Why advertise it for my area and confirm it with me a week ago. I have emailed them to cancel my order and take back their router. To date, no assistance provided to resolve this issue.
Helpful (0)
Replies (1)0
Replies (1)
Supersonic 's replyOfficial
11 Dec 2020, 18:01Hello Sharmilla,
Apologies for the inconvenience caused. Kindly note that I have escalated this to our management team so that we can get this sorted out for you as quickly as possible.
Regards,
Sandra
Apologies for the inconvenience caused. Kindly note that I have escalated this to our management team so that we can get this sorted out for you as quickly as possible.
Regards,
Sandra
Supersonic 's reply11 Dec 2020, 18:01
Official
Hello Sharmilla,
Apologies for the inconvenience caused. Kindly note that I have escalated this to our management team so that we can get this sorted out for you as quickly as possible.
Regards,
Sandra
Apologies for the inconvenience caused. Kindly note that I have escalated this to our management team so that we can get this sorted out for you as quickly as possible.
Regards,
Sandra