NM
Ntokozo M
1 reviews | Active since Dec 2022
11 Dec 2022, 14:31
Do not ever use supersonic!⛔⛔⛔
My word. Their service is bad. They do not reimburse you for THEIR inability to provide internet connection for over 24 (which I paid for) and they just apologized. That's it.
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Replies (2)
Supersonic 's replyOfficial
11 Dec 2022, 15:00Good day, Ntokozo,
Thank you for reaching out to Supersonic.
Kindly be advised that there is major fibre infrastructure damage affecting Dube & Orlando West which was caused by the recent flash floods; nevertheless, Vumatel technicians are onsite planting the poles in order to restore connection as a matter of high priority.
Kind regards,
AM
Thank you for reaching out to Supersonic.
Kindly be advised that there is major fibre infrastructure damage affecting Dube & Orlando West which was caused by the recent flash floods; nevertheless, Vumatel technicians are onsite planting the poles in order to restore connection as a matter of high priority.
Kind regards,
AM
Best regards,
Supersonic 's reply11 Dec 2022, 15:00
Official
Good day, Ntokozo,
Thank you for reaching out to Supersonic.
Kindly be advised that there is major fibre infrastructure damage affecting Dube & Orlando West which was caused by the recent flash floods; nevertheless, Vumatel technicians are onsite planting the poles in order to restore connection as a matter of high priority.
Kind regards,
AM
Thank you for reaching out to Supersonic.
Kindly be advised that there is major fibre infrastructure damage affecting Dube & Orlando West which was caused by the recent flash floods; nevertheless, Vumatel technicians are onsite planting the poles in order to restore connection as a matter of high priority.
Kind regards,
AM
Best regards,
NM
Ntokozo M's updateReviewer Update
11 Dec 2022, 16:19What about the days that I lost connection? I did not cause the floods, yet I would not get any reimbur*****t for the 3 - 6 days without internet connection or atleast an extension for the expiry date for the inconvenience cause because although it's hard to believe: I PAY FOR INTERNET CONNECTION FOR LEGITIMATE INCOME GENERATING REASONS. Apologies are not going to cut it I'm afraid. I paid for 28 days internet connection and you are telling me that I'll be only getting 20 days based on our conversation on whatsapp. I called multiple times and even requested 4 call backs and I only got responses on the third day. I understand a natural disaster, but lack of service provision whereas I've paid for a full 28 days I'd unacceptable.
But it's okay. I've learned my lesson, just change network providers that have been proven very reliable. Many people have complained about this, but no amicable solution has been provided for the lost money and time that has been caused. I've lost so much money, clients and time. No empathy whatsoever for even your most loyal clients. Please DO NOT REPLY unless there's qn actual solution for the days I've lost. Thank you.
But it's okay. I've learned my lesson, just change network providers that have been proven very reliable. Many people have complained about this, but no amicable solution has been provided for the lost money and time that has been caused. I've lost so much money, clients and time. No empathy whatsoever for even your most loyal clients. Please DO NOT REPLY unless there's qn actual solution for the days I've lost. Thank you.
NM
Ntokozo M's update11 Dec 2022, 16:19
Reviewer Update
What about the days that I lost connection? I did not cause the floods, yet I would not get any reimbur*****t for the 3 - 6 days without internet connection or atleast an extension for the expiry date for the inconvenience cause because although it's hard to believe: I PAY FOR INTERNET CONNECTION FOR LEGITIMATE INCOME GENERATING REASONS. Apologies are not going to cut it I'm afraid. I paid for 28 days internet connection and you are telling me that I'll be only getting 20 days based on our conversation on whatsapp. I called multiple times and even requested 4 call backs and I only got responses on the third day. I understand a natural disaster, but lack of service provision whereas I've paid for a full 28 days I'd unacceptable.
But it's okay. I've learned my lesson, just change network providers that have been proven very reliable. Many people have complained about this, but no amicable solution has been provided for the lost money and time that has been caused. I've lost so much money, clients and time. No empathy whatsoever for even your most loyal clients. Please DO NOT REPLY unless there's qn actual solution for the days I've lost. Thank you.
But it's okay. I've learned my lesson, just change network providers that have been proven very reliable. Many people have complained about this, but no amicable solution has been provided for the lost money and time that has been caused. I've lost so much money, clients and time. No empathy whatsoever for even your most loyal clients. Please DO NOT REPLY unless there's qn actual solution for the days I've lost. Thank you.