Do not deal with Supersonic worst service provider and no customer service at all

Where to begin. I signed up for your FLTE package in my area. I was getting really slow and unstable speeds from your Network which lead me to cancel in June 2021 was my notice period. Your system then charged me for July 2021 which i wasnt aware of.

Now come 2023 i get an sms 16 November about outstanding fees which i contacted them about to which they said it was an error on the system they see i was charged for a month when i shouldn't have and will sort out this issue. I asked for a reference number or some sort of proof that this conversation happened so i have it on record which i didnt get. I then get another message about being handed over for debt collection in 21 February 2024 which i then call supersonic billing department who tell me they changed systems and the credit didnt go over to the new system and they will escalate this and have it resolved

Then on 08/03/2024 i get a call from your debt collectors over the outstanding fees. Clearly your billing department is filled with *********** *****s who cant do anything as something so simple as sending an email and notifying another department to cancel is clearly something way above their level of education. I inform the lady at billing of the situation who said it will be escalated again. I asked for a manage of head of department to contact me so i can complain about the lack of service from your billing team and till now nothing. Even though i was told i will get a call back within the hour. 3days later still no call and cant get InTouch with the billing team to follow up.