jR
jasteel R

1 reviews | Active since May 2017

03 Jul 2021, 00:37

DO NO SUPPORT THIS COMOANY AS THEY ARE *******!!!

I've called this company yesterday, spoke to a consultant named Sihle. He advised me that for a migration from fibre to lte I would get refunded for my installment i have paid yesterday and would have to pay advanced for the LTE for the sim and router to come to me. I called in today and spoke to a consultant by the name of Lunga K (she refused to give her Surname in full. Very unprofessional). She advised me that I will not get refunded and they will have to charge me in full. This company has no ethics and no training quality because this is the second time I am having problems with poorly trained consultants that has a new lie everyday. All of them tell me a different story. When I ask to speak to a manager they advise me that they are not available. Lunga K has promised to get her manager to give me a call no later than 3pm today.

All my calls are recorded and I will take this to court and proceed to SUE SUPERSONIC and defame them.

Take this as an urgent notice!!!

0
Replies (3)
Supersonic
Supersonic 's reply03 Jul 2021, 08:22
Official
Good day Jasteel, 

I do apologise for the unsatisfactory service that you have received. Kindly note that I have escalated your complaint and you will be contacted as soon as possible so that we can resolve this for you. 
 
 Regards, 

Patience
jR
jasteel R's update05 Jul 2021, 16:22
Reviewer Update
I've got call recordings with Sihle a consultant of yourls stating that I will receive a refund. I am taking these recordings along with the consultant that said she will get the manager to call me and he hasn't called me yet!!! Unprofessional service received from day one!!!
Supersonic
Supersonic 's reply05 Jul 2021, 16:47
Official
Good day Jasteen Ranjith. Thank you for reaching out to supersonic fibre.  We will contact the relevant department for further investigation.

Kind regards.
Thando.