Dissatisfied with Supersonic

I am dissatisfied with the bad service I received from Supersonic,since I ordered a Wifi Internet Service from Supersonic power by MTN,December 2024.

First Supersonic send me a router without a Sim card,and blame Ram Couriers,for their error

Then a month later on 21 January 2025 at 12h48 Pm I received their Sim card,eversince then I made numerous call to their call center,but my problem( to use Supersonic powered by MTN Wifi- service to access Internet) was never solved by Supersonic.Their staff is ***********,one hold on for a very long time on the phone,it cost me a lot of airtime,then when someone finally answer they are either rude,*********** or unhelpful .On top of that they make promises to escalate my issue to their other Technical Assistance Division,but no one called me back.They opened a case log and closed it as finalised when in fact it is not finalized as my problem still persist,it show connected without internet,on my Router I received from Supersonic.Their Technical Department never solved my problem though they **** by saying my issue is solved.

I was promised that Supersonic will call me to activate my Wifi service so that I can have Internet connection,but no one called me.I have been paying since December 2024,money to Supersonic but have not received a Wifi Internet connection as Supersonic promised

I am very dissatisfied with Supersonic,s service and want it cancelled immediately and I want my money I paid to them so far back,as I have been paying without receiving from them what was promised to me,namely Wifi with an Internet connection.

Please avoid Supersonic at all costs