Dissatisfied customer and warning to potential customers

I am extremely dissatisfied with the service I have received from Supersonic.

I recently signed up for an Openserve fibre package. During the sign-up process, a MetroFibre package was added to my account without my knowledge or consent. While I was waiting for my Openserve installation, I was charged for the MetroFibre service during the time and currently, despite having no access to it and never using it.

After waiting three weeks, my Openserve service was finally activated. However, I then discovered that I was being billed for both the Openserve and MetroFibre services. Since then, I have contacted the sales department more than 15 times throughout this whole experience and currently have 12 unresolved support tickets.

My most recent communication with Supersonic advised me to pay the amount owing for my Openserve package while the MetroFibre billing issue was being investigated. I comp**** and paid the Openserve account in good faith, yet Supersonic still proceeded to cancel my service.

To make matters worse, when I call the customer service number from the phone number linked to my account, I am automatically directed to a payment message and am not given the option to speak to an agent or receive assistance. As a result, I am now left without internet access, facing a highly disputed bill, and unable to obtain meaningful support.

The only response I receive through the WhatsApp chatbot is that a manager will contact me. I have been receiving this same response for the past two weeks on calm with sales, with no follow-up and no resolution.

This entire experience has been incredibly frustrating and disappointing. Based on my experience, I would strongly caution prospective customers against choosing Supersonic as their service provider.