MB
Monica B
1 reviews | Active since Mar 2021
01 Mar 2021, 16:27
Dissatisfied client due to poor customer service
Terrible customer service, consultants *********** as they cannot resolve a simple task upon receipt of account payment, called since last Wednesday 24 February 2121 after forwarding proof of payment for account to be reconnected, today, Monday 1 March 2021, still putting up with lies from their consultants, not fair when one have to buy airtime and data just to phone them several times a day, hope their management can take action to improve their service by training staff properly.
Helpful (0)
Replies (4)0
Replies (4)
Supersonic 's replyOfficial
03 Mar 2021, 12:46 Good day, Monica B .
My sincere apology for the unsatisfactory services you have received. Please note I will be in contact with the relevant departments with regards to the line activation and to get this matter resolved as soon as possible.
kindest regards,Joshua
My sincere apology for the unsatisfactory services you have received. Please note I will be in contact with the relevant departments with regards to the line activation and to get this matter resolved as soon as possible.
kindest regards,Joshua
Supersonic 's reply03 Mar 2021, 12:46
Official
Good day, Monica B .
My sincere apology for the unsatisfactory services you have received. Please note I will be in contact with the relevant departments with regards to the line activation and to get this matter resolved as soon as possible.
kindest regards,Joshua
My sincere apology for the unsatisfactory services you have received. Please note I will be in contact with the relevant departments with regards to the line activation and to get this matter resolved as soon as possible.
kindest regards,Joshua
MB
Monica B's updateReviewer Update
03 Mar 2021, 16:44I would like to thank Joshua for coming back to me and for trying to get us reconnected, I appreciated his patience, however I’m waiting on him to call back upon confirmation from his finance department.
MB
Monica B's update03 Mar 2021, 16:44
Reviewer Update
I would like to thank Joshua for coming back to me and for trying to get us reconnected, I appreciated his patience, however I’m waiting on him to call back upon confirmation from his finance department.
MB
Monica B's updateReviewer Update
04 Mar 2021, 13:40Would like to thank Joshua for restoring faith in supersonic again, he took ownership by being pro-active when I was so distraught over the service. Would be advantageous to your company if your staff get some training in this areas of taking “ownership of accounts” and being “pro-active”, not only will it put customers at ease but will definitely have a positive bearing on your company image.
Hope supersonic value employees such as Joshua.
Thank you very much and keep up working towards keeping customers satisfied.
Hope supersonic value employees such as Joshua.
Thank you very much and keep up working towards keeping customers satisfied.
MB
Monica B's update04 Mar 2021, 13:40
Reviewer Update
Would like to thank Joshua for restoring faith in supersonic again, he took ownership by being pro-active when I was so distraught over the service. Would be advantageous to your company if your staff get some training in this areas of taking “ownership of accounts” and being “pro-active”, not only will it put customers at ease but will definitely have a positive bearing on your company image.
Hope supersonic value employees such as Joshua.
Thank you very much and keep up working towards keeping customers satisfied.
Hope supersonic value employees such as Joshua.
Thank you very much and keep up working towards keeping customers satisfied.
MB
Monica B's updateReviewer Update
05 Mar 2021, 15:12Thank you very much!
MB
Monica B's update05 Mar 2021, 15:12
Reviewer Update
Thank you very much!