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louwayne C
1 reviews | Active since Sept 2021
25 Oct 2022, 10:35
disregard for customers
this company has very little regard to their customers. i have no internet connection for 3 weeks. every time i contact them i get told it has been restored. now i hear the towers are offline and they cant do anything about it. i have to pay for this 'service' for this month which i didn't get. and all they tell me, its beyond their control but i must still pay for full month...with no internet connection or any use of it for this month. what a disgrace of a service provider
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Replies (4)
Supersonic 's replyOfficial
25 Oct 2022, 10:48Good day.
Thank you for contacting Supersonic.
Can you kindly send us your Supersonic account number/ID number, so that we can able to assist you further and investigate your internet issue.
Regards,
Supersonic Fibre.
Supersonic 's reply25 Oct 2022, 10:48
Official
Good day.
Thank you for contacting Supersonic.
Can you kindly send us your Supersonic account number/ID number, so that we can able to assist you further and investigate your internet issue.
Regards,
Supersonic Fibre.
Supersonic 's replyOfficial
25 Oct 2022, 11:37Kindly be advised, we have escalated your tower issue to our coverage team and I have open a ticket on your account, hence it has a reference number from coverage team. This is your ticket number: SST062316
Regards,
Supersonic Fibre
Supersonic 's reply25 Oct 2022, 11:37
Official
Kindly be advised, we have escalated your tower issue to our coverage team and I have open a ticket on your account, hence it has a reference number from coverage team. This is your ticket number: SST062316
Regards,
Supersonic Fibre
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louwayne C's updateReviewer Update
02 Nov 2022, 15:01so a week later and still no service. they have deducted their payment in full for the 120mb i was able to use for the entire month. their support gives the same response every time "we will escalate the matter" i have to pay a full installment for no service because they don't put customer interest above their money needs
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louwayne C's update02 Nov 2022, 15:01
Reviewer Update
so a week later and still no service. they have deducted their payment in full for the 120mb i was able to use for the entire month. their support gives the same response every time "we will escalate the matter" i have to pay a full installment for no service because they don't put customer interest above their money needs
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louwayne C's updateReviewer Update
03 Nov 2022, 07:33image.png 130.54 KBthis is the type of support this company gives. they rate themself very highly on customer service yet i cant even get a proper service agent to speak with with regards to this very poor and pathetic service
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louwayne C's update03 Nov 2022, 07:33
Reviewer Update
image.png 130.54 KBthis is the type of support this company gives. they rate themself very highly on customer service yet i cant even get a proper service agent to speak with with regards to this very poor and pathetic service