lM
letta M
1 reviews | Active since Mar 2022
11 Jul 2022, 21:45
DISPUTING ROUTER COLLECTION FEES INVOICE
This is really starting to irritate,do i have to write bad review about supersonic every week untill my issue its resolved and closed.after cancelling my subscribtion and receiving my refund now i have received an invoice stating that i must pay R250 for router collection (Supersonic FTTX (Pty) Ltd: Tax Invoice # INV-55642).Listen i was told by Ruth the supervisor that i wont be liable for any charges because i was mislead/given wrong information which resulted in having to cancel my subscribtion a day after receiving the package. If anyone bothered to tell me about so called collection fee,i wouldve came to Constantia to drop it off myself .even better why didnt you deduct it from the money i was refunded? can this be resolved,im really tired of supersonic now GUYS ,THIS COMPLAINS ON YOUR PAGE ITS NOT FUNNY ANYMORE.DO BETTER,YOU CAN DO BETTER
Helpful (0)
Replies (4)0
Replies (4)lM
letta M's updateReviewer Update
12 Jul 2022, 15:15You have 24hours.
lM
letta M's update12 Jul 2022, 15:15
Reviewer Update
You have 24hours.
Supersonic 's replyOfficial
12 Jul 2022, 15:20Thank you for your patience, kindly find our terms and conditions that you agreed with when you were signing up with Supersonic.
Cancellations
Cancellations
- A cancellation charge will apply if a customer cancels the service prior to
the expiration of the applicable claw back period. The cancellation charge
will be based on applicable Equipment, Connectivity and Installation claw
back for the product. All amounts currently due and owing will be included
in the charge. Any rental Equipment included in the service not returned to
Supersonic upon cancellation, will be charged for in full at the prevailing
retail price. - Customers are required to provide one calendar months’ notice in writing
before cancelling the product and/or service.
Supersonic 's reply12 Jul 2022, 15:20
Official
Thank you for your patience, kindly find our terms and conditions that you agreed with when you were signing up with Supersonic.
Cancellations
Cancellations
- A cancellation charge will apply if a customer cancels the service prior to
the expiration of the applicable claw back period. The cancellation charge
will be based on applicable Equipment, Connectivity and Installation claw
back for the product. All amounts currently due and owing will be included
in the charge. Any rental Equipment included in the service not returned to
Supersonic upon cancellation, will be charged for in full at the prevailing
retail price. - Customers are required to provide one calendar months’ notice in writing
before cancelling the product and/or service.
lM
letta M's updateReviewer Update
12 Jul 2022, 15:42I read the T&C's yes.if i wasnt given wrong information i wouldnt have cancelled my subscribtion to start with.2ndly listen to the call i had with Ruth(the supervisor)if really your calls are recorded.3rdly if anyone bothered to tell me about that collection fee i would have came to your office to drop it off,i believe its your duty as well to educate customer and give them all the necessary information which you have failed to do.i will take this to all the social media platform and OMbudsman if i have to because it doesnt look like you want to resolve this.i will not pay this amount and i will not be liable for this fees.You service its so pathetic.i need all the call recordings i had with your agents and your supervisor by the name of EDITH.
lM
letta M's update12 Jul 2022, 15:42
Reviewer Update
I read the T&C's yes.if i wasnt given wrong information i wouldnt have cancelled my subscribtion to start with.2ndly listen to the call i had with Ruth(the supervisor)if really your calls are recorded.3rdly if anyone bothered to tell me about that collection fee i would have came to your office to drop it off,i believe its your duty as well to educate customer and give them all the necessary information which you have failed to do.i will take this to all the social media platform and OMbudsman if i have to because it doesnt look like you want to resolve this.i will not pay this amount and i will not be liable for this fees.You service its so pathetic.i need all the call recordings i had with your agents and your supervisor by the name of EDITH.
lM
letta M's updateReviewer Update
13 Jul 2022, 18:31WOW MTN SUPERSONIC ...WOW GUYS,SOUTH AFRICA THIS IS MTN SUPERSONIC
I HAVE BEEN ON PHONE THE WHOLE DAY REQUESTING TO SPEAK TO A SUPERVISOR BY THE NAME OF EDITH,THESE ARE THE CONSULTANT THAT I HVE BEEN SPEAKING TO AND GUESS WHAT ALL OF THEM JUST HANG UP THE PHONE ON ME,WHEN I REQUEST A SUPERVISOR
LeeZen duplooy ,Lebogang ,Lehlogonolo .........BIG JOKE!
I HAVE BEEN ON PHONE THE WHOLE DAY REQUESTING TO SPEAK TO A SUPERVISOR BY THE NAME OF EDITH,THESE ARE THE CONSULTANT THAT I HVE BEEN SPEAKING TO AND GUESS WHAT ALL OF THEM JUST HANG UP THE PHONE ON ME,WHEN I REQUEST A SUPERVISOR
LeeZen duplooy ,Lebogang ,Lehlogonolo .........BIG JOKE!
lM
letta M's update13 Jul 2022, 18:31
Reviewer Update
WOW MTN SUPERSONIC ...WOW GUYS,SOUTH AFRICA THIS IS MTN SUPERSONIC
I HAVE BEEN ON PHONE THE WHOLE DAY REQUESTING TO SPEAK TO A SUPERVISOR BY THE NAME OF EDITH,THESE ARE THE CONSULTANT THAT I HVE BEEN SPEAKING TO AND GUESS WHAT ALL OF THEM JUST HANG UP THE PHONE ON ME,WHEN I REQUEST A SUPERVISOR
LeeZen duplooy ,Lebogang ,Lehlogonolo .........BIG JOKE!
I HAVE BEEN ON PHONE THE WHOLE DAY REQUESTING TO SPEAK TO A SUPERVISOR BY THE NAME OF EDITH,THESE ARE THE CONSULTANT THAT I HVE BEEN SPEAKING TO AND GUESS WHAT ALL OF THEM JUST HANG UP THE PHONE ON ME,WHEN I REQUEST A SUPERVISOR
LeeZen duplooy ,Lebogang ,Lehlogonolo .........BIG JOKE!