Displeased and unhappy customer with Supersonic and Vuma

I called yesterday just after 7AM trying to resolve the internet which we could not connect. I received a reference number ISP 571031 and was told that the call was escalted to VUMA. Vuma will make contact with me during cause of the day (yesterday 2021/10/13) which never happened. I called again the afternoon to do a follow up. Was told the same story. This morning again I called (2021/10/14) and was told by the agent he'll do a follow up around 8:45Am seeing that we spoke around 7:45. Nothing yet. Meanwhile back at the ranch I'm struggling with productivity knowing Supersonic will bill me for the whole months of data/fibre. I need help please Unhappy customer

Ps. I also asked where does a person lodge a complaint and can you believe it They don't have a direct email address thus my reason using this platform There are people working in the call centre who would answer a call with the mouth piece of their headset on top of their heads then you must ask them to speak up as you cant hear a thing When they drop it you can hear them clearly

on other occassions they take a call and don't say a word

Like really now

If you don't want to work in a call centre get another job but don't treat people like they nothing. Making a call takes money but then again they don't care it does not come out of their pockets

My next step is taking them to social media