Disorganised, charged me +-R7000 for an imaginary line, and handed me to debt collectors

This company is highly disorganised and handed me over to debt collectors for an internet line that didn't exist. I was told I owe around R7000. That's news to me.

Let's break this down.

1 - I closed my account after two years with one month notice and everything paid in 2021. There was nothing wrong with their internet service at this time. 2 - Around August 2022, they contact me and say I owe them money. 3 - I spend hours and prove I owe nothing. 4 - They then claim I owe them money for a fibre line that has been active. However, I have no line or contract with them. There is no installation. 5 - I spend hours waiting for their slow customer service. I believe this is resolved.

6 - In 2024, I suddenly get hounded by debt collectors over this magical internet line that doesn't exist and I'm told I owe them around R7000. How am I supposed to prove that I don't owe the company money when I have no account or internet line with them?! How do I prove a negative? 7 - I try their WhatsApp chat and after 3 hours they finally respond...only to then close the chat 15 minutes later because I am slow to respond. Really? I am too slow to respond within 15 minutes? After you took 3 hours?

8 - I call them and spend hours dealing with their terrible customer service, mostly listening to beeping and call waiting music. 9 - They send me a bunch of invoices for this imaginary line. 10 - Their billing dept calls me and tells me they don't understand how this happened and that there is no internet line in my name.

I am told this is resolved, but I guess we'll see.