CJ
Christiaan J
1 reviews | Active since Apr 2022
01 Aug 2023, 20:53
Dishonest
I was randomly billed for R2272.42 today by Supersonic. I already canceled my subscription more than a month ago and was told I would only be invoiced R250 for the collection of the router.
This is beyond dishonest! On top of that, other ISPs like RAIN don't even bill you to collect the router! If it's going to be an issue you should give the customer an option upfront to allow them to opt out of using your router!
Supersonic is beyond dishonest here. I would never recommend using Supersonic, MTN, or any of their affiliated partners if this is how they do business!
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Replies (2)0
Replies (2)
Supersonic 's replyOfficial
04 Aug 2023, 11:46Good day Christiaan,
Thank you for reaching out to Supersonic. We apologize for the inconvenience caused.
Kindly note that we are looking into your query and we will update you.
Regards,
Supersonic Team
Thank you for reaching out to Supersonic. We apologize for the inconvenience caused.
Kindly note that we are looking into your query and we will update you.
Regards,
Supersonic Team
Supersonic 's reply04 Aug 2023, 11:46
Official
Good day Christiaan,
Thank you for reaching out to Supersonic. We apologize for the inconvenience caused.
Kindly note that we are looking into your query and we will update you.
Regards,
Supersonic Team
Thank you for reaching out to Supersonic. We apologize for the inconvenience caused.
Kindly note that we are looking into your query and we will update you.
Regards,
Supersonic Team
CJ
Christiaan J's updateReviewer Update
04 Aug 2023, 12:03Now supersonic is saying that my refund case is with the billing department!
When I last heard it was already approved and only pending collection of the router!
The problem is, I was not told that I would be refunded this lump sum too!
NO!
I was told I would be refunded just over R1K, for the month I was without internet!
And I was told I would only be billed R250 for the router collection!
So, more dishonesty!
And their terrible support has yet again missed the point!
The point here is: I WAS BILLED MORE THAN WHAT I WAS SUPPOSED TO BE BILLED FOR!!!!
To anyone reading this, do yourself a favour and don't bother EVER using Supersonic!
When I last heard it was already approved and only pending collection of the router!
The problem is, I was not told that I would be refunded this lump sum too!
NO!
I was told I would be refunded just over R1K, for the month I was without internet!
And I was told I would only be billed R250 for the router collection!
So, more dishonesty!
And their terrible support has yet again missed the point!
The point here is: I WAS BILLED MORE THAN WHAT I WAS SUPPOSED TO BE BILLED FOR!!!!
To anyone reading this, do yourself a favour and don't bother EVER using Supersonic!
CJ
Christiaan J's update04 Aug 2023, 12:03
Reviewer Update
Now supersonic is saying that my refund case is with the billing department!
When I last heard it was already approved and only pending collection of the router!
The problem is, I was not told that I would be refunded this lump sum too!
NO!
I was told I would be refunded just over R1K, for the month I was without internet!
And I was told I would only be billed R250 for the router collection!
So, more dishonesty!
And their terrible support has yet again missed the point!
The point here is: I WAS BILLED MORE THAN WHAT I WAS SUPPOSED TO BE BILLED FOR!!!!
To anyone reading this, do yourself a favour and don't bother EVER using Supersonic!
When I last heard it was already approved and only pending collection of the router!
The problem is, I was not told that I would be refunded this lump sum too!
NO!
I was told I would be refunded just over R1K, for the month I was without internet!
And I was told I would only be billed R250 for the router collection!
So, more dishonesty!
And their terrible support has yet again missed the point!
The point here is: I WAS BILLED MORE THAN WHAT I WAS SUPPOSED TO BE BILLED FOR!!!!
To anyone reading this, do yourself a favour and don't bother EVER using Supersonic!