LA
Lavinia A
1 reviews | Active since Dec 2018
14 Aug 2020, 12:48
Disgusting Service Yet Again!
I ordered fibre a month ago, and have yet to have installation done. What putrid service! Now I get told that I have to wait for another 2 to 3 weeks! After a months' runaround, I actually get told I have to wait longer. How disgusting... I want my money back, for services NOT rendered, TODAY. I have a case number cas-144035-z6g2j4 for the refund request as done by Noma of the call centre today. I simple cannot believe how a company can get absolutely everything wrong on a colossal level, such as Supersonic has. I know I can be refunded today. They have my banking details. TODAY, Supersonic!
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Replies (2)0
Replies (2)
Supersonic 's replyOfficial
14 Aug 2020, 13:07Hello Lavinia,
Vanessa has reached out to you to assist and we are escalating your query to Vumatel so that we can get this resolved as soon as possible.
Apologies for the inconvenience caused.
Regards,
Sandra
Vanessa has reached out to you to assist and we are escalating your query to Vumatel so that we can get this resolved as soon as possible.
Apologies for the inconvenience caused.
Regards,
Sandra
Supersonic 's reply14 Aug 2020, 13:07
Official
Hello Lavinia,
Vanessa has reached out to you to assist and we are escalating your query to Vumatel so that we can get this resolved as soon as possible.
Apologies for the inconvenience caused.
Regards,
Sandra
Vanessa has reached out to you to assist and we are escalating your query to Vumatel so that we can get this resolved as soon as possible.
Apologies for the inconvenience caused.
Regards,
Sandra
LA
Lavinia A's updateReviewer Update
14 Aug 2020, 15:15I am still waiting for Vanessa to get back to me?
LA
Lavinia A's update14 Aug 2020, 15:15
Reviewer Update
I am still waiting for Vanessa to get back to me?