JD
Jeff D
1 reviews | Active since Jan 2024
04 Jan 2024, 14:16
Disgusting service SuperSonic!!!
I requested an upgrade on my data line on 18th December, was advised it would take 48 hours to activate! I have spent the past week using the WhatsApp service (or lack therof) with absolutely no success. You get sent from one department to another with promises that if resolution in the next few minutes!! I cannot believe this company still exist!!
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Replies (2)
Supersonic 's replyOfficial
04 Jan 2024, 16:13I apologize sincerely for the inconvenience you've faced regarding your recent upgrade request. Rest assured, we are actively addressing this issue with the fiber provider to ensure a swift resolution.
We understand the frustration caused by the delay and the difficulties encountered while seeking assistance. We're committed to rectifying this situation promptly and will follow up on your case.
We'll be in contact with you as soon as we have an update or resolution regarding your upgrade. Your patience is genuinely appreciated.
Best regards,
Supersonic 's reply04 Jan 2024, 16:13
Official
I apologize sincerely for the inconvenience you've faced regarding your recent upgrade request. Rest assured, we are actively addressing this issue with the fiber provider to ensure a swift resolution.
We understand the frustration caused by the delay and the difficulties encountered while seeking assistance. We're committed to rectifying this situation promptly and will follow up on your case.
We'll be in contact with you as soon as we have an update or resolution regarding your upgrade. Your patience is genuinely appreciated.
Best regards,
JD
Jeff D's updateReviewer Update
05 Jan 2024, 07:12My understanding is that it has nothing to do with the fiber provider ... the latest from one of your many Contact Centre staff is that it has something to do with the router and that a new router will be despatched! 12 days and counting .....
JD
Jeff D's update05 Jan 2024, 07:12
Reviewer Update
My understanding is that it has nothing to do with the fiber provider ... the latest from one of your many Contact Centre staff is that it has something to do with the router and that a new router will be despatched! 12 days and counting .....