Disgusting Service, No Sense of Helpfulness and Threats from Supersonic

I am at my wits end with Supersonic and their unprofessional behavior. I have been patient for a very long time and I am really losing it at this point. I had a FLTE line with Supersonic to which I cancelled at the end of July so that the 31 day notice necessary for cancellation ends at the end of August 2020. To my surprise, my cancellation wasn’t processed and I was billed at the end of August for the month of September. I called time and time again but all the agents I spoke to promised to assist but not a single one of them called back as promised.

I am in need of my refund but nobody has answers for me, no one seems to care and the worst part is the fact that there is no integration with their systems as all the agents seem to be receiving a new query every time I call.

A supposed Goodenough Mncube is supposed to give the agents feedback regarding my refund but for weeks, I haven’t heard a thing. I am livid about this and wish I never took up these services to begin with, Supersonic’s service is beyond disgusting.

I had a certain agent who called me and asked me to bring back the router otherwise they will bill me for it. I was surprised about these threats as I had been trying to return the router for weeks now however, I am continually told that the supersonic offices are closed. When I called again yesterday to arrange to have the router returned, I was told I have to arrange for RAM to come collect the router from me to them at a charge of R250 while I live 5min away from the Supersonic Offices and could drop it off as initially agreed when I took up the services. A lady called Mandisa was meant to get back to me regarding this matter but to date I am still waiting.

I don’t know who else to cry to because Supersonic doesn’t seem to care about me or how their agents are treating me. I am saddened because I have recommended so many customers who have taken up the services but I am regretting that if this is the service that Supersonic thinks is acceptable.

You have really lost a loyal customer.