Disgusting service and rude consultants

I had supersonic as a service provider for my home Wi-Fi/internet since 2023 I had previously communicated with them using different contact number on what’s app. Until Dec 2023 when there was no response nor auto response for an alternative number. This was regarding the billing issues. They have since 8/06 cut my services claiming I cancelled it, which I have never done. I have not received an invoice nor could get hold of them regarding that since Dec 2023. When I started enquiring on the 10/06/2024. They first said it will be escalated for the reconnection. No feedback from Monday to Wednesday when I got hold of them again. Only to be told that my service was cancelled due to non payment. I asked for the invoices, where it was sent to, how they tried contacting me to discuss the matter as well as the banking details where they attempted to debit. The rude response I received was that I will just have to make payment before the service can be reconnected. This is after I had tried contacting them on numerous occations. Then the consultant decided to end the chat without a resolution to the issue