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Paula T
1 reviews | Active since Jul 2023
05 Feb 2024, 13:21
DISGUSTING SERVICE - ACCOUNTING DEPARTMENT
At Supersonic, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable........
This statement is so totally untrue, as you don't offer any customer service. Absolutely disgusting service. I have been sending emails and calling your offices for the last 2 months, so accounts can rectify my account and allocate payments made and still NO RESPONSE. POP have been sent and allocations still have not been processed. Please also note that it is ******* to debit a persons bank account without their authorization. YOU have debited my account while YOU haven't allocated my EFT payments made. Not even top management takes accountability.
Helpful (0)
Replies (2)0
Replies (2)Supersonic 's replyOfficial
05 Feb 2024, 13:31Good day, thank you for contacting Supersonic Fibre, we do apologize for your unpleasant experience thus far, please note one of our skilled agents will be in contact with you to assist shortly.
Supersonic 's reply05 Feb 2024, 13:31
Official
Good day, thank you for contacting Supersonic Fibre, we do apologize for your unpleasant experience thus far, please note one of our skilled agents will be in contact with you to assist shortly.
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Paula T's updateReviewer Update
27 Feb 2024, 09:23After almost a month, i have had no response to numerous phone calls and emails, not even Hello Peter above response from Supersonic.
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Paula T's update27 Feb 2024, 09:23
Reviewer Update
After almost a month, i have had no response to numerous phone calls and emails, not even Hello Peter above response from Supersonic.
