Disgusting service

One of the worst service providers in the country. Firstly, I called them several times to sort out an amount on my account. I was transferred from one agent to the next (all in the same department). The one agent, working from home was not audible (sounded like he was on the bathroom) and there was so much noise distractions that I could not hear him. He said that he sent me an email, the email read “Good day, Please forward” from a “no reply” email address and he did not specify what he meant by “please forward. After I eventually sent a cancellation email, I immediately received a reply to tell me how much would be outstanding but nothing about a cancellation.

Their terms and conditions are extremely sketchy. You pay a pro-rata fee but they catch you with “a claw back” if you want to cancel. Moreover, there was not a single week that went by that I did not experience connection problems.