Disgusting service

I'm an existing customer. Been having monthly issues with them, wifi just dropping, *********** and rude call centre agents so I requested a cancellation in Nov. They then said I'll be charged R1580 cancellation fee. To which I said no.

This morning after paying my wifi, I see my account is overdue with 2x R1580. They charged me a double cancellation fee even though I didn't cancel.

After being on the phone with 4 agents, 2 hours later, they admitted to their mistake and confirmed the amount will be void of my account and my wifi reconnected.

A supervisor was meant to call me at 2pm. I am still waiting and I am still without wifi.