Disgusting Service

Im still awaiting an actual technician not a call centre unskilled agent. This has been ongoing for 5 days and my business has been affected and still is. Horrible horrible experience, called various time, chatted bia Facebook messenger and even went as far as doing tests on command!! I eventually went direct to Vumatel because Supersonic is just to unreliable and still I dont have internet access. Guess what, I received a bill and they expecting me to pay for this entire week without having fibre connection. Absolutely disgusted in the service, keep telling us that there is no one to assist, it needs to be escalated blah blah and yet nothing has!!! What the fudge is going on? You want your money but you cant provide a professional service? You need to send a technician out, as I said I am going to cancel this if there is nothing done before end of day.