Disgusting service

I am disgusted at the service we have received , my mother made a payment on the 6th of November to reconnect her services , her services were reconnected but as soon as loadshedding happend her connectivity was revoked. I have been speaking to different agents and when I asked what is the issuer I was advised that the payment is not allocated and a request has been sent to vuma. According to your service it takes 2 to 4hrs but that was not the case. My mom was on a debit order term but due to *****ulent activities in her account she had to change her banking details hence you could not get the funds. Again I asked how does she update her details I was told about some stupid voucher, what kind of company that does not have banking details ? How do you guys treat customers like this and move on like nothing happened.

Your service is appalling to say the least , why give someone a unique voucher number then request a pop , I mean you should be able to check payment with the same information that was provided by you.

When will the service be reactivated , my sister can’t work due to your incompetence, disgusting .

The address I am speaking about is 9685 Mogwai streeet Dobsonville ext 3 Soweto

FIX IT