RM
Rhinda M
1 reviews | Active since Sept 2020
28 Oct 2020, 20:09
Disgusting poor service
Since Supersonic took over Nepic I've had nothing but problems.
The wifi is down more often than not due to poor reception.
For the past 48hours the wifi is connected with no internet. After a long wait I got to through to a technician who advised that supersonic is aware of the problem but couldn't bother to inform clients via email or sms that there is a cable that's down.... and it's being investigated.
Moving to another internet provider means thousands of rands to sign up and in these tough times it's not an option.
No fiber in our area means that is not an option.
Supersonic does not live up to their slogans and are not dedicated to good service at any time.
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Replies (2)
Supersonic 's replyOfficial
28 Oct 2020, 20:49Hello Rhinda,
My sincere apologies for the unsatisfactory service that you have received. Kindly note that I have escalated your complaint and we will be in touch as soon as possible to assist.
Regards,
Sandra
My sincere apologies for the unsatisfactory service that you have received. Kindly note that I have escalated your complaint and we will be in touch as soon as possible to assist.
Regards,
Sandra
Supersonic 's reply28 Oct 2020, 20:49
Official
Hello Rhinda,
My sincere apologies for the unsatisfactory service that you have received. Kindly note that I have escalated your complaint and we will be in touch as soon as possible to assist.
Regards,
Sandra
My sincere apologies for the unsatisfactory service that you have received. Kindly note that I have escalated your complaint and we will be in touch as soon as possible to assist.
Regards,
Sandra
RM
Rhinda M's updateReviewer Update
30 Oct 2020, 13:51Dear Sandra
Your escalation has helped not one iota.
It's Friday and still the internet is down.
From past experience I know that I will still be expected to pay the full premium albeit no service.
Disgustingly appalled
Your escalation has helped not one iota.
It's Friday and still the internet is down.
From past experience I know that I will still be expected to pay the full premium albeit no service.
Disgustingly appalled
RM
Rhinda M's update30 Oct 2020, 13:51
Reviewer Update
Dear Sandra
Your escalation has helped not one iota.
It's Friday and still the internet is down.
From past experience I know that I will still be expected to pay the full premium albeit no service.
Disgustingly appalled
Your escalation has helped not one iota.
It's Friday and still the internet is down.
From past experience I know that I will still be expected to pay the full premium albeit no service.
Disgustingly appalled