Disgusting policy and shocking incompetence

An absolute nightmare. You would think grieving ones husband would be hard enough. No these people will make the worst moments of your life even more miserable. Calling to request an account move from my late husband’s name over to my name... easy for every other company except this one. Not only are they incapable of transfering ownership they had the ordasity to try charge me a cancellation fee. Then I need to make a new application. Fine we cancel the old service effective 1 April and make a new one same as the old one all the same detail under my name with effective date "hopfully they say" 1 April. That was to much to ask for them as they then booked the new application under my late husband ID number. I only find this out a week later. To then put in another order with a representative on the line. Now the provider is not in my area. Another day to find that out. Call again to make a new order under my ID with an accurate provider. Now my WiFi is shut off. Why? Who knows? Logged a Service ticket that will take 2-3 business days for them to figure out. My guess? Most likely they shut the old account off early and now the new account will take 7-14 business days to implement. With the amount of money I have spent on airtime and data for them just to do thier jobs. Who ever works here, is in management here or owns this company should be ashamed. Absolutely disgusting that this is the behaviour I need to deal with at such a difficult time.