Disgusting customer service, no communication between business and customer

Worst customer service to ever exist. We relocated and sent through 4 online requests to relocate our satellite line as we had relocated and wanted the Fibre wifi line connected somewhere else, we even sent a request through whatsapp, no response was given to us. We called to get answers only to be advised it was moved to a project manager, keep in mind that that individual had not contacted us, sent us an email not even an sms. I love the connection it provides at home, although we lose connection here and there and we are always promised a technician but they never so we fix/troubleshoot it ourselves. We have once gone days without connection, now we need assistance with getting a technician to help install and we get stories yet payment is expected in full. I called and the agent I spoke to put me on hold for more than 20 minutes until they eventually wrapped my call and disregarded my call and getting back to me with proper information. There is close to 0 hope for their service. Not worth your money.