Disgusting Customer Service

I am highly ****ed off with Supersonic, yesterday I called 4 times, I waited/wasted almost 2 hours in total on calls with no assistance whatsoever. Whenever you call you wait for a good 15 minutes before someone can answer only to get put on hold again and this goes on forever in a day because no1 is available and no1 can assist. And still, to be given the runaround, Supersonic took double the amount out of my account causing me unnecessary problems plus R300 in airtime because the billing department wasn't available. When you do speak to staff, it's the wrong person, and they (I spoke to 4 individuals in total yesterday. Technical, support, customer ****ed up service and refunds and 2 promised to call me today to sort out the situation) It is now 13.43 and still to no avail. Now I have loaded another R100 airtime today and called again but still no answer. How do you operate your business? Where customers cannot get through to customer care, billing, refunds? Who will refund me in airtime for your mistakes? I was ****ed off yesterday but today I feel like busting someone's face, hell, you're damn lucky if technical picks up because there you also go on a wild goose chase. This is damn frustrating, I don't have money just laying around to play marbles. Who will have to deal with unnecessary bank charges? I have never reported any business before or left a bad review but Supersonic really takes the cake for this. I am really disappointed as I have always spoken so highly of Supersonic to many friends and family and encouraged them to join with you. Not anymore!