Disgusting customer service

Hello. I am an existing supersonic client and wanted to upgrade my package and decided to contact customer support; the worst decision ever. My nightmare started on the 29th. I tried calling and was 19th in the queue, so I decided to use the WhatsApp support as well. WhatsApp responded quicker and I decided to go with that, and requested my upgrade to be done on the 1st and gave all the sim details etc.

I get an sms in the morning that an upgrade has been done on the wrong sim. I got back to WhatsApp as it seemed quicker, only to be serviced by a Chantel that is clearly suffering from lockdown syndrome. Once I see that she has picked up my ticket, I greet, give a quick background of my issue and my details. She says absolutely nothing for over 4 hours and when she wakes up from her sanitizer induced coma, she just type “please call *** for upgrades”. I decided to stay come and explained to her that I am an existing client, and sent her a screenshot of my previous chat for an upgrade that was not done. She goes into another coma for and hour and just logs of without saying a word.

This is not the first encounter of such disgusting customer service received from supersonic and it has become their way of dealing with clients. I am so angry, because I spent the whole day trying to resolve their on mess Andre they do not even have the decency to meet me halfway. They got my money, now they treat me like trash. Am totally disgusted at the lack of professionalism and respect for the customer.