Disgusting customer service

Absolutely disgusting service from Supersonic! I have 2 properties with fiber from Supersonic and it was the biggest mistake I made to use them as a service provider.

Both my lines got cut off for a supposedly outstanding amount of R918.00. I made payment on the 29th of April on their payment portal online and to this day 6th of June they cannot locate my funds. I have sent my bank statements to 4 consultants asking me the same dumb questions, and nothing has been done. Each consultant I speak to gives me a different story as to why it’s not connected yet. I have spent over 4 hours on the phone with their call centre and every time you ask to speak to a supervisor or someone senior to resolve the problem they put you on hold for a good 30 min and cut the line.

This is by far the worst service provider I’ve come across.