DISGUSTING CUSTOMER SERVICE

I do NOT recommend Supersonic AT ALL. You really can't complain about customer service when it doesn't even exist. We recently moved to a new address on 01.12.2025, we requested the relocation at the new address on 14.11.2025 and the installation date to be 29.11.2025. This gives them ample time to make the necessary arrangements for the relocation. it's 11.12.2025 and we are yet to be contacted for the installation, whenever we signed in to the website we saw that the tickets were closed, we then opened another and went on the next day and the same thing happened. I called in on Monday 08.12.2025 to follow up and they said I need to give them some time, I then gave then another 2 days until Wednesday 10.12.2025 but nothing happened, we weren't contacted hance I called today 11.12.2025 to follow up and I was told to be patient, I will be called today. I work from home so fibre is a necessity. Long story short, we canceled the order and the fibre since it was just a MAJOR waste of time and energy.

This is HORRIFYING service, I feel so sorry for the other clients that remains with them. This is the WORST service I have ever received and I work in claims so that in itself should already say a lot.