BC
Brenda C

1 reviews | Active since Sept 2023

22 Aug 2020, 17:23

Disgusted in Supersonic Service

I am totally disgusted with Supersonic and their service. I am sitting with a router for the past two months that is still not working. I had to make an upfront payment into their bank account before my router would be delivered. Delivery only occurred weeks later, and still almost two months later I am still without internet wifi. Several phone calls and whatsapp messages to Supersonic which cost me a hell of alot of money, promises made by Supersonic to send out a technician to rectify the problem never transpired, then they would send me a new simcard as according to them the simcard is faulty, that too did not transpire. No follow up or customer care from Supersonic. Absolutely disgusted in their service.

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Replies (1)
Supersonic
Supersonic 's reply24 Aug 2020, 08:04
Official
Hello Ralph, 

Apologies for the frustration that you have endured. Kindly note that I have escalated this to the connectivity manager and we will be in  touch as soon as possible to assist. 

Regards
Sandra