Disgusted

Even 1 star is too much. Placed my order 9 days ago, and was sent a router with installation instructions. No communication about installing my fiber. Every time I follow up I get told it's pending and they await feedback. Not 1 person has phoned me. When I asked to cancel, they could not even be bothered and just told me to go log a cancellation on the website. No attempt made at rushing the issue or providing feedback. If this is how they treat new customers, I do not want to know how they treat their current customers.