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NJ
Nicole J

1 reviews | Active since Mar 2012

02 Dec 2022, 15:51

Disgusted Customer

I wish I could give a rating of lower than 1. I am absolutely disgusted with the service I have received from this company. I lodged a relocation request for a line on 18/11/2022 and was advised that this relocation would take 7 - 14 days to be finalised. I was told that the 14 days wait is for if the line needs to be released by another provider. Today is day 14 and here I still wait. Only because I complained and went off at the agent assisting me has she now started working on my issue and trying to resolve it and am being told that the other ISP will only release the line on the 23rd of December or something like that. I NEED this resolved ASAP as my husband and I work from home and have not been able to work this whole week because the line has not been moved. This is pathetic service. I cannot believe that PAYING customers can be treated like this.

0
Replies (3)
Supersonic
Supersonic 's reply02 Dec 2022, 16:17
Official
Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the inconvenience and delay. This will be escalated and we will inform you. Apologies once again. Regards Supersonic Team
NJ
Nicole J's update02 Dec 2022, 22:05
Reviewer Update
I called back as soon as the call ended and asked to speak to Jabu who called me. The lady who answered said she would get Jabu to call me back and 20 minutes later I still had not heard anything. When I called again I was informed that Jabu had left. And here I still wait...
NJ
Nicole J's update19 Dec 2022, 10:58
Reviewer Update
AND I AM STILL WAITING FOR SOMEONE TO CALL ME BACK!!!!! Just called the call centre and my activation has not been FINALISED!!! Firstly my line was dropped from 100 mbs to 50 mbs, which was never requested AND now I find out is not active at my new location. HOW ON EARTH is this possible... WHAT is going on!!!!!! Then I receive my invoice this morning for December and see that I am being charged again for the 30th of November (the november statement was received on 28/11/2022)... THIS IS PATHETIC service from you guys. Now I am on hold for 10 minutes waiting for the agent to get back to me I have been on the call for 31 minutes this time when I called this morning it was 27 minutes and then the call was cut. I AM SO done with you guys. I will be moving my internet to another provider, I cannot deal with HORRIBLE customer service that I have received in the last month.