Disgusted by the treatment from your service provider

Extremely Disappointing Service and Poor Customer Care!

This service provider has been extremely disappointing, both in terms of service delivery and customer service. I would never recommend them to anyone.

In September, our Wi-Fi stopped working and remained disconnected for more than three weeks. We logged a fault, but every time we followed up, the ticket status and messages indicated that the issue had been resolved. Despite this, no technician ever came out to inspect or resolve the problem.

I paid for the month of October but, since we had been without Wi-Fi and had already decided to move to another service provider, I requested a refund for the payment made.

To date, I have received absolutely no feedback regarding my refund. I have been following up daily, yet my requests continue to go unanswered.

What happened to "customers come first" and the principle of treating customers fairly?

Customers pay for a service and deserve to receive what they are paying for. When a service provider fails to deliver, the least customers can expect is accountability, professional communication, and a fair resolution.

It is unacceptable to ignore a paying customer who is simply asking for a refund for a service they did not receive.

This experience has completely damaged my trust in this company. Their lack of communication, accountability, and concern for their customers is unacceptable.

I expect my refund to be processed and proper feedback to be provided without further delay. No customer should have to chase a company every day for a response to a legitimate complaint.