SM
Sindisiwe M
1 reviews | Active since Aug 2023
03 Aug 2023, 19:10
Disgusted by terrible supersonic service
What a pathetic service I received from Supersonic! I app**** to migrate from FLTE to Fibre on the 6th of July ,was told it'll take 7-14 day but am still waiting! Sunday 2023/07/30 they completely cancelled FLTE before installing Fibre , I have escalated my query as from Monday 2023/0731 , clearly they don't even know the meaning of the word! A guy named : Tebogo Metiso Bishop-Lion Elior Ragedi tried to assist me but I'm still waiting , I suspect it'sbeyond me , not even feedback , I have been following up! I'm told we're waiting for an ONT from Openserve , I don't know how long will that take , I need to work but I can't!
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Replies (4)
Supersonic 's replyOfficial
03 Aug 2023, 20:38Good day, Sindisiwe,
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
I have requested our Project Management Office team to urgently assist, and I will revert with feedback as soon as I receive it.Kind regards,AM
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
I have requested our Project Management Office team to urgently assist, and I will revert with feedback as soon as I receive it.Kind regards,AM
Supersonic 's reply03 Aug 2023, 20:38
Official
Good day, Sindisiwe,
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
I have requested our Project Management Office team to urgently assist, and I will revert with feedback as soon as I receive it.Kind regards,AM
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
I have requested our Project Management Office team to urgently assist, and I will revert with feedback as soon as I receive it.Kind regards,AM
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Sindisiwe M's updateReviewer Update
03 Aug 2023, 21:32Thank you but will only believe that when I see it happening , waiting for those project managers since Monday.
SM
Sindisiwe M's update03 Aug 2023, 21:32
Reviewer Update
Thank you but will only believe that when I see it happening , waiting for those project managers since Monday.
Supersonic 's replyOfficial
04 Aug 2023, 08:11Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
Supersonic 's reply04 Aug 2023, 08:11
Official
Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
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Sindisiwe M's updateReviewer Update
06 Aug 2023, 00:08AM & your entire Supersonic team
Mat I put it to you that I still haven't received a call from any project manager or anyone besides me calling you every hour , also sending Whatsapp messages, instead I received an sms from Openserve with my number reserved, instead 363 they used 636!
May I have concrete feedback , I need that connection before Monday please , I have to work!
Mat I put it to you that I still haven't received a call from any project manager or anyone besides me calling you every hour , also sending Whatsapp messages, instead I received an sms from Openserve with my number reserved, instead 363 they used 636!
May I have concrete feedback , I need that connection before Monday please , I have to work!
SM
Sindisiwe M's update06 Aug 2023, 00:08
Reviewer Update
AM & your entire Supersonic team
Mat I put it to you that I still haven't received a call from any project manager or anyone besides me calling you every hour , also sending Whatsapp messages, instead I received an sms from Openserve with my number reserved, instead 363 they used 636!
May I have concrete feedback , I need that connection before Monday please , I have to work!
Mat I put it to you that I still haven't received a call from any project manager or anyone besides me calling you every hour , also sending Whatsapp messages, instead I received an sms from Openserve with my number reserved, instead 363 they used 636!
May I have concrete feedback , I need that connection before Monday please , I have to work!