Disgusted by level of professionalism and poor customer service

Disgusted by the level of customer service! I don't like to complain but when you receive unprofessional service and a bunch of *****, I will make a noise. I have logged a query for my refund of R395 for over a month ago and supasonic consultant instead of telling me when my refund will be paid they sent me from pillar to post with no clear answer, can you give me my money back and I will leave you in peace!