KM
Keneilwe M
1 reviews | Active since Sept 2020
21 Oct 2020, 17:12
Disgusted
I have had it with SUPERSONIC. It has been an entire month since I wrote a review requesting for a refund and here I am yet again, my money has not been refunded.
1. Can I please have my money. 2. Can I please get released as I want to move to a different ISP .
This is ridiculous and I am tired . I cancelled my account 2 months ago and it still shows as active, please RELEASE me.
Can you guys do your job, this is truly frustrating.
Helpful (0)
Replies (2)0
Replies (2)
Supersonic 's replyOfficial
22 Oct 2020, 13:55Hello Keneilwe,
My sincere apologies for this. I have escalated you complaint to the billing and cancellations department - we will be in touch as soon as possible to assist.
Regards
Sandra
My sincere apologies for this. I have escalated you complaint to the billing and cancellations department - we will be in touch as soon as possible to assist.
Regards
Sandra
Supersonic 's reply22 Oct 2020, 13:55
Official
Hello Keneilwe,
My sincere apologies for this. I have escalated you complaint to the billing and cancellations department - we will be in touch as soon as possible to assist.
Regards
Sandra
My sincere apologies for this. I have escalated you complaint to the billing and cancellations department - we will be in touch as soon as possible to assist.
Regards
Sandra
KM
Keneilwe M's updateReviewer Update
24 Oct 2020, 09:10Sandra you people reply to reviews to deceive people and make it seem like you doing your job. Yes I got called and it is not the first time, the person I spoke to ( Sibusiso/ Sabelo) said he was handling my case and would call me before the end of the day. I knew that was not going to happen because of the incompetency that takes place there.
Please do something cause this is utter *******.
Please do something cause this is utter *******.
KM
Keneilwe M's update24 Oct 2020, 09:10
Reviewer Update
Sandra you people reply to reviews to deceive people and make it seem like you doing your job. Yes I got called and it is not the first time, the person I spoke to ( Sibusiso/ Sabelo) said he was handling my case and would call me before the end of the day. I knew that was not going to happen because of the incompetency that takes place there.
Please do something cause this is utter *******.
Please do something cause this is utter *******.