JV
Jacqueline V
1 reviews | Active since Jul 2011
28 Feb 2022, 17:53
DISGUSTED & APPALLING SERVICE!
Fibre got disconnected due to an error on their side. Account was up to date. Fibre was down since Friday 25 February in the morning. Four calls made on 27 Feb - no updates or solutions. Then 15 (!) calls made on Monday 28 February either to just be put on hold, calls getting cut and BEING LAUGHED AT BY 2 OF THE CALL CENTRE LADIES!!!!!!!! ABSOLUTELY DISGUSTING! And they also put the phone down....this is absolutely the worst service I have received from ANY SP! I WILL NEVER EVER EVER EVER RECOMMEND SUPERSONIC TO ANYONE!!!!! PUTRID & APPALLING SERVICE!
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Replies (2)
Supersonic 's replyOfficial
01 Mar 2022, 17:18Good day Jacqueline,
Thank you for reaching out to Supersonic. I apologize for the frustration caused. Kindly be advised that I will be looking into this query. Kindly provide me the account holder's details to access the account.
Kind Regards,
LB
Thank you for reaching out to Supersonic. I apologize for the frustration caused. Kindly be advised that I will be looking into this query. Kindly provide me the account holder's details to access the account.
Kind Regards,
LB
Best regards,
Supersonic 's reply01 Mar 2022, 17:18
Official
Good day Jacqueline,
Thank you for reaching out to Supersonic. I apologize for the frustration caused. Kindly be advised that I will be looking into this query. Kindly provide me the account holder's details to access the account.
Kind Regards,
LB
Thank you for reaching out to Supersonic. I apologize for the frustration caused. Kindly be advised that I will be looking into this query. Kindly provide me the account holder's details to access the account.
Kind Regards,
LB
Best regards,
JV
Jacqueline V's updateReviewer Update
02 Mar 2022, 08:47S*** - I work in customer services and I would have been fired if I laugh at a customer! I am so glad this account is going to be terminated at the end of March 2022!
JV
Jacqueline V's update02 Mar 2022, 08:47
Reviewer Update
S*** - I work in customer services and I would have been fired if I laugh at a customer! I am so glad this account is going to be terminated at the end of March 2022!