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Ashley D
1 reviews | Active since Jan 2021
24 Jan 2021, 08:33
Disgraceful service!!!
Supersonic is the most useless ISP. I've been told it takes 7-14days for a transfer and instead I'm on day 20 something. No consults have a decency to keep their clients informed... I, the customer does follow ups where I'm shifted from tech ot customer and back to tech... Nobody can pin point the issue and I need my damn service!
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Ashley D's updateReviewer Update
24 Jan 2021, 08:37This has been going on since the 6th of January. It's almost the 6th of Feb and not 1 person can tell me what the issue is... The "issue" whatever it is has been escalated to 2nd line who has been sitting with the issue for almost 2 weeks now... Still no feedback! Me, the customer only gets feed back (which is also nothing) when I call and follow up!
I need help either resolving this issue now or I need help canceling without any T and C... I refuse to pay any cancelation when I am currently without the service for almost a month now!
I need help either resolving this issue now or I need help canceling without any T and C... I refuse to pay any cancelation when I am currently without the service for almost a month now!
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Ashley D's update24 Jan 2021, 08:37
Reviewer Update
This has been going on since the 6th of January. It's almost the 6th of Feb and not 1 person can tell me what the issue is... The "issue" whatever it is has been escalated to 2nd line who has been sitting with the issue for almost 2 weeks now... Still no feedback! Me, the customer only gets feed back (which is also nothing) when I call and follow up!
I need help either resolving this issue now or I need help canceling without any T and C... I refuse to pay any cancelation when I am currently without the service for almost a month now!
I need help either resolving this issue now or I need help canceling without any T and C... I refuse to pay any cancelation when I am currently without the service for almost a month now!
Supersonic 's replyOfficial
26 Jan 2021, 09:10Hello Ashley,
My sincere apologies for the frustration caused by this delay. We are looking into this as a matter of urgency and will be in touch today to ensure that this is rectified.
Regards,
Sandra
My sincere apologies for the frustration caused by this delay. We are looking into this as a matter of urgency and will be in touch today to ensure that this is rectified.
Regards,
Sandra
Supersonic 's reply26 Jan 2021, 09:10
Official
Hello Ashley,
My sincere apologies for the frustration caused by this delay. We are looking into this as a matter of urgency and will be in touch today to ensure that this is rectified.
Regards,
Sandra
My sincere apologies for the frustration caused by this delay. We are looking into this as a matter of urgency and will be in touch today to ensure that this is rectified.
Regards,
Sandra