disgraceful service.

I reported internet connection issues on the 24th December 2025, was told their technicians are on holidays and should wait till the 29th to get help. 6 days later no one had done anything to report the issue to apparently MTN and no technician was assigned to come assist having received this information after 6 days of waiting I requested to speak to their supervisor Jacob who the. Suggested that the issue was with the router and he will send a new one and call me back. Received the router the next day and called back to assist with configurations and all failed with the new router and still no word from Jacob. I then sent an email to the complaints email address same day, 7 days later no reply. Attempted to call again later the 30th still no sign of Jacob or help and at this point I was told to wait till the 5th Jan 2026 to get help. Someone came to assist but he had no replacement cables suggested to come back the next day to fix the issue, I refused as I had work later that day and having been financially inconvenienced by this issue for the past 14 days I cannot afford to buy data to last an 8 hour shift, so he left his testing cables so that I can atleast work. Yesterday I received an email confirming that my issue is resolved with a new router and all cables securely fitted and this disgust me because sending this email now the cables are handing by the sliding door which I am unable to lock and the technician has not returned with proper cables since Monday. I tried calling him yesterday he said he was busy he will come today and now it’s 2pm still no sign of him. No one has addressed the issue I raised for compensation since I did not have connectivity for 14 day