KN
Kuhle N
1 reviews | Active since Feb 2014
23 Apr 2024, 09:04
Disgraceful customer service from Supersonic and horrid connection
On 03/04/2024 I sent a cancellation request to them and got an automated response acknowledging my request. It also read that an agent from retentions would call me however it has not happened. I then went on whatsApp to find out if cancellation went through and I was told no, that was Friday 19/04/2024. I got confirmation on that chat that someone would call but that has not happened. I want to cancel effective 03/04/2024 please.
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Replies (2)
Supersonic 's replyOfficial
24 Apr 2024, 12:33Good day, Kuhle,
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
I will be doing a follow-up with our cancellation department, and I will revert with feedback as soon as possible.
Kind regards,
AM
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
I will be doing a follow-up with our cancellation department, and I will revert with feedback as soon as possible.
Kind regards,
AM
Supersonic 's reply24 Apr 2024, 12:33
Official
Good day, Kuhle,
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
I will be doing a follow-up with our cancellation department, and I will revert with feedback as soon as possible.
Kind regards,
AM
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
I will be doing a follow-up with our cancellation department, and I will revert with feedback as soon as possible.
Kind regards,
AM
KN
Kuhle N's updateReviewer Update
29 Apr 2024, 10:52I received a cancellation confirmation from Prince ( retentions agent) who advised my account would be terminated on 31st May. I am very unhappy with that as I requested a cancellation on 03/04/2024 so why must I suffer and pay for a service am not going to use beyond 3/05/2024? I have joined another ISP . Please cancel this accordingly, my last day must be 03/05/2024.
KN
Kuhle N's update29 Apr 2024, 10:52
Reviewer Update
I received a cancellation confirmation from Prince ( retentions agent) who advised my account would be terminated on 31st May. I am very unhappy with that as I requested a cancellation on 03/04/2024 so why must I suffer and pay for a service am not going to use beyond 3/05/2024? I have joined another ISP . Please cancel this accordingly, my last day must be 03/05/2024.