DISGRACEFUL CUSOMER SERVICE - SUPERSONIC

I don't know even where to begin except to say, do not touch this company with a barge pole. One star is too much for them. I have been paying them every month. I asked for a direct debit, but they never did it so I paid in every month. Last week they handed me over and I got a letter of demand from their lawyers. I was fully paid up.

I have never received a statement or invoice from them. After an hour on the phone I finally got through to a woman who was unable to help me in any way at all and said she would ESCULATE the problem. I refused and asked to speak to a supervisor, as we all know what Esculate means (just get rid of you as quick as possible and do ****** all about it}. After another 10 minute hold I got put through to Lesiba, who was also trying to "Esculate" the problem. Finally I got through to billing and spoke to Busi Ndluli. She said she was investigating and will get back to me. I asked for an apology letter from the lawyers, stating I had not been black listed or that they would not contact me again regarding this matter. She promised both.

I have have had no communication from anyone. Not a follow up, not an email, not a phone call, absolutely nothing.

I was on hold for another half an hour of my life today when I was told I would be put through to Busi, but I got an automated voice that asked me to rate the service of Mtetwa who was supposed to be putting me through. Needless to say, he did not get a good rating.

I finally got a response from their Whatsapp line, from Robot Jabulile asking me for my details, which I provided and then asked how she could assist me after I had written an essay above. I then asked if she could not read my messages and then when I thought things couldn't get any worse the next message I got was Our operating hours are from 8am to 5pm. Please contact us during these times. This chat will now close. Thank you.

I started the chat today at 3pm.

If this is how you want to be treated, by all means go with Supersonic. The Customer service is beyond abysmal and they have no respect for their customers which they treat like dirt.