FF
FALLON F

1 reviews | Active since Oct 2015

13 Dec 2023, 10:59

DISGRACEFUL!!!

BASICALLY SUPERSONIC STOLE FROM ME!!!!

After giving 2 months notice as i was moving provinces. Month to month contract I delivered the router back to 14th Ave There was NO fibre installation, when i recieved the router i plugged it in and it was working.

6 months AFTER cancelling my contract SUPERSONICE decided to just debit R2000.00 out my account for an apparent CLAWBACK.

Back and fourth, they came to the conclusion this was not meant to be debited and they will credit me .... TWO MONTHS I AM STILLL WAITING FOR MY MONEY!!!! MY MONEY .... How disgusting is this company that they basically ***** from clients.

ALSO .... you can only connect with them on whatsapp, and their supervisiors are ALWAYS in a meeting .... some more LIES .... endless promises that i will get a call back. Furthermore a supervisor told me 4 days ago that the money was paid into my account - which it was not. Today a different person says it is yet to be paid. Do you get the picture .... LIES LIES LIES!! A company that makes so much money but when they just TAKE money thats not for them they do not pay back!

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Replies (3)
Supersonic
Supersonic 's reply13 Dec 2023, 11:01
Official
Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
Supersonic
Supersonic 's reply14 Dec 2023, 08:34
Official
Hi there, we have noticed your comment and would certainly like to assist you with any unresolved issues you may have with us. We will reach out to you.
Supersonic
Supersonic 's reply14 Dec 2023, 12:35
Official
Good day, thank you for contacting Supersonic. We apologize for the inconvenience we will contact you shortly.